Refund Policy

REFUND POLICY: You can request a refund if:

  • You cancelled a prepaid order
  • You rejected a prepaid order
  • You returned an order within Exotic Afrique’s 5 day return policy.

Refunds are done using the same method of payment as the one done during the payment., Once your item has been retrieved, expect an overall duration of 10 days to receive your refund, provided the return is matching the returns conditions.

Once your product is received, we carry out the checks necessary to ensure that the returned item fulfills the required conditions. Once your item has been retrieved, expect an overall duration of 10 days to receive your refund, if the return is matching the returns conditions.